Gaming Club Online Casino FAQs
If you’ve got questions about playing at Gaming Club Casino, checkout the answers to all our most frequently asked questions right here. Everything you need to know about playing at our online casino is covered.
How Old Must I Be To Play At Gaming Club?
You need to be the legal gambling age in your province, which is 18 or 19 depending where you are in Canada. Check the permitted online casino gambling age for your province.
How Do I Speak To Customer Support Agents?
If you have more queries about our online casino games, about us in general or anything else, feel free to contact us at any time of the day or night. As well as being available around the clock via live chat, our customer service agents can also be emailed and will respond very promptly.
Does Gaming Club Have A Mobile Casino?
Gaming Club has a very impressive mobile casino, which works perfectly on all smartphones and tablets. For total convenience, you can access the same player account, funds and bonuses across all platforms.
What Software Does Gaming Club Use?
Microgaming has been powering quality casinos for more than 2 decades, so it should come as no surprise that we chose this developer for our online slots and other Random Number Generation games. The live dealer section is powered by Evolution Gaming, which focuses completely on live entertainment and is just as highly regarded as Microgaming is. With such great software, you can trust our online casino games to run perfectly on any Mac or PC, with responsive controls and an intuitively navigable lobby.
How Do I Login?
All you need to do to login to our quality casino is select the Login button that you’ll see in the top right-hand corner of our homepage. You’ll be prompted to enter your username and password and will then be granted access to your account.
What Do I Do If I Forget My Login Details?
Don’t worry if you can’t remember the username or password for your online casino account; we’re here to help. If you’ve forgotten your password, click or tap the Forgotten Password? link that you’ll see on the login screen.
You’ll be taken to a new screen where you’ll need to enter your username, so that we can send you an email with password reset instructions. If you can’t remember your username, select the Forgot Username link on the new screen, and we’ll help you reset that too.
What Do I Do If My Account Is Locked?
After multiple login attempts on our desktop or mobile casino platform, your account will be locked for your own security. When this happens, you’ll need to contact our customer service team to unlock it.
How Do I Reset My Password?
We suggest resetting your password on a regular basis, to keep your account completely private and secure. When you’re ready to do this, ask a customer support agent to help you through the process.
How Do I Place Online Casino Bets?
If you have money in your casino account, placing bets is very simple. The controls will be visible on the main screen of the online Roulette, slots, Video Poker or other games, and you’ll be able to increase or decrease the amount of coins for each round before the start of play.
Why Won’t My Game Load Properly?
If your online Blackjack or other games aren’t loading properly, it’s probably because you are not connected to the Internet. Check that you’re online, and that you have enough data. If that doesn’t work, don’t hesitate to contact customer support.
What Online Casino Games Can I Play?
We offer more than 500 variations of slots, Roulette, Baccarat, Video Poker, Scratch Cards, Keno and Blackjack online, so you’ll always be entertained at Gaming Club. We’re also one of the best online casinos when it comes to rolling out new titles, which helps to keep your gameplay feeling fresh and exciting.
How Do The Live Games Work?
The live dealer online Roulette, Blackjack, Poker, Baccarat and other games are all operated by professionally trained, gorgeous and charming dealers. The action is filmed in real time, and then live-streamed to your device. This is as realistic as it gets when you’re playing at desktop and mobile casinos, and the special features will make your experiences even better.
Are Gaming Club’s Online Casino Games Fair?
Yes, each of our online slots and other games is independently audited and endorsed for fairness. From Video Poker to Blackjack online, you can always trust our results.
What Banking Options Are Available?
A range of eWallets, credit cards, debit cards, prepaid vouchers and other systems are available at Gaming Club. Check the banking page to see your geographic location’s specific range of payment methods when you want to enjoy online Blackjack or any of our other quality casino entertainment options.
Is Banking At Gaming Club Secure?
All deposits and withdrawals at our online casino are encrypted using the latest and most cutting-edge SSL technology, so you can be sure that your personal and banking details will be kept private. Feel free to focus your attention on getting the most out of your online casino games – which is where it should be!
How Do I Make Deposits and Withdrawals?
To make deposits and withdrawals at Gaming Club online casino, you just need to follow these easy steps:
- Navigate your way to our banking page and choose the Deposit or Withdrawal option.
- Select the payment system that you want to use.
- You’ll be prompted to enter the relevant banking information, as well as the amount of money that you want to transfer.
- If you’re making a withdrawal using a credit account, you may be required to supply identity, residential and other documentation.
- Check to make sure all details are correct, and then click or tap to confirm the transaction.
- Deposits clear into your player account almost immediately.
- After you’ve requested a withdrawal, your funds will enter a pending period of 24 to 48 hours. Thereafter, if the cashout is approved, your money will clear within 2 to 7 working days. For full details of withdrawal times, see our banking interface.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Payslip
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
My Credit Card Was Rejected, What’s Going On?
Unfortunately, some financial institutions don’t allow credit cards to be used at desktop or mobile casinos. If this is the case, you’ll need to choose another payment method when you want to enjoy our online Roulette and other games. The problem might also be that you’ve reached the spending limit on your card, or that your funds are insufficient, so check these issues too.
Why Can’t I Withdraw Funds?
If you’re finished with online Blackjack and whatever else you were playing for the day and are struggling to cash out, you might not have completed all the requirements before you are allowed to make withdrawals.
The issue might also be that you don’t have enough funds in your online casino account, so check on both of these situations. If you’re still experiencing difficulties, contact our support team.
What Promotions Are Available?
No matter what you’re playing at Gaming Club, whether it’s online slots, Poker or anything in between, you’ll be able to take advantage of some of the best online casino bonuses in the business. Every bet you place will earn you loyalty points, and when you have enough you can exchange them for extra playing credits.
There are also plenty of regular promotions, as well as a VIP club for the most dedicated Gaming Club members. As you rise up the ranks of the VIP club by playing more, you’ll activate ever-greater perks. And before you’ve even gotten to all of that, we’ll spoil you with a generous welcome bonus when you sign up. Find more information on our Promotions page.
Do Playthrough Requirements Apply?
Yes, playthrough requirements do usually apply to our bonuses and promotions. Also known as wagering requirements, these stipulate how many times you need to bet a bonus amount before you are allowed to withdraw it.
For example, if the playthrough is x50 and the bonus is 40 coins, you’ll need to wager 2000 coins before you’re allowed to withdraw your bonus of 40. Games contribute different amounts of their overall spend to the wagering requirements; the portion of your bet going to the playthrough differs when you play slots, Keno or Blackjack online.
How Does This Online Casino Support Responsible Gambling?
Gaming Club has a number of responsible gambling tools available for members. Our self-diagnosis questionnaire will help you decide if you or a loved one have a problem, while our self-exclusion and deposit limit options allow you to manage your own behaviour.
If you feel you need more help, we supply the contact numbers of some great support organisations. As well as all this, we provide links on filtering services to help restrict access to our site if minors use your device.
I Want to Play! How Do I Register My Account?
We’re so glad you’ve decided to register with the best online casino available to Canadians! All you need to do now is click on any of the buttons that say Sign Up – there are several located on different portions of the homepage.
Fill in the online registration form with all the required information, including a username and password of your choosing, and check the box to confirm you are of legal gambling age and have read and understood our terms and conditions. With that, you’re ready to make your first deposit and start enjoying yourself.